Terms of Service

1. Who this agreement is between

These terms are between HQ by Aioble ("we", "us") and the organisation whose workspace you are using ("Customer"). If you are using HQ as a member of someone's workspace, your organisation is the Customer and has agreed to these terms on your behalf.

2. Your content stays yours

Content posted in a workspace — messages, files, images, annotations ("Customer Data") — belongs to the Customer. We acquire no ownership in it.

We take only the limited licence needed to run the service: to host, store, transmit, display and process Customer Data for the purpose of providing HQ to you, and for no other purpose.

We do not use Customer Data to train machine-learning models, and we do not sell it or share it with anyone for advertising.

3. What the Customer is responsible for

The Customer is responsible for:

• the accuracy, quality and legality of Customer Data, and how it was obtained
• its users' compliance with this agreement and the Acceptable Use Policy
• keeping account credentials secure, and promptly removing access for people who should no longer have it
• obtaining any consents its own users or jurisdiction require, including any notice obligations relating to workplace monitoring

4. Data protection roles

For data-protection law, the Customer is the controller of Customer Data and we are the processor. We process Customer Data only on the Customer's documented instructions, except where law requires otherwise — in which case we will tell the Customer first, unless legally prohibited from doing so.

5. Content checks (Work Mode)

HQ automatically checks messages and images, including direct messages, for content that is inappropriate at work. This is described in full in the Privacy Policy and is disclosed to every member before they join a workspace.

Where a workspace has designated a moderation contact, serious matters — such as harassment or explicit imagery — are reported to that contact along with the content itself, and the sender is not notified at the time. Where no moderation contact has been designated, nothing is reported.

These checks are a tool for the Customer's own governance. They do not make us responsible for content, and we do not undertake to detect everything.

6. Acceptable use

Use of HQ is subject to the Acceptable Use Policy. Breach of that policy is a material breach of this agreement.

We may remove content, suspend an account, or suspend a workspace where we reasonably believe the policy has been breached or that there is a credible risk of harm or legal exposure. We are not obliged to monitor content, and nothing here creates such an obligation.

7. Indemnity

The Customer will defend us against any third-party claim arising from (a) Customer Data or the Customer's use of it with the service, or (b) use of the service in an unlawful manner or in breach of this agreement — and will pay any damages finally awarded or agreed in settlement.

We will defend the Customer against any third-party claim that the service itself infringes that party's intellectual property rights, and will pay any damages finally awarded or agreed in settlement.

In each case the indemnified party must promptly notify the other, give it control of the defence, and provide reasonable cooperation. These indemnities are each party's sole liability and exclusive remedy for the claims they cover.

8. Limitation of liability

Except for the indemnities in section 7 and for either party's breach of confidentiality:

• neither party's total liability arising out of this agreement will exceed the fees paid by the Customer in the twelve months before the first incident giving rise to liability
• neither party is liable for lost profits, lost revenue, lost goodwill, or indirect, special, incidental, consequential or punitive damages, even if advised of the possibility

Nothing here limits liability that cannot lawfully be limited.

9. Warranties

We warrant that the paid service will perform materially in accordance with its documentation. Free plans, trials and beta features are provided as is, with no warranty of any kind.

We do not warrant that the service will be uninterrupted or error-free, or that content checks will identify all inappropriate material.

10. Your data on the way out

The Customer may export its workspace at any time while its subscription is active, and for 30 days after it ends. After that we may delete it. Deletion from backups follows our ordinary backup rotation.

11. Changes

We may update these terms. For material changes we will give reasonable notice before they take effect. Continuing to use HQ after that means the updated terms apply.

12. Contact

support@aioble.com